Deleting your data
You can delete your Sinter account and everything stored with it. Deletion runs immediately, has no waiting period, keeps no copy, and cannot be undone.
In the app
- Open You and tap Account.
- Scroll to the bottom and tap Delete account.
- Tap Delete permanently.
A web subscription is cancelled first. If that fails, nothing is deleted and the app tells you why.
An App Store or Google Play subscription is not cancelled by deleting the account. Cancel it in that store’s subscription settings, or it keeps renewing.
By email
If you cannot reach the app, email support@sinter.fit from the address you signed up with and ask for your account to be deleted. We do it within 30 days and reply when it is done.
What is deleted
Everything you logged and everything derived from it: workouts, sets, exercise notes and personal records, food logs and meals, body weight and body-fat entries, your plans and cycles, your profiles and training answers, your subscription status, your usage, and any rest-alert push tokens. Your email address is erased from our records at the same time.
One thing is deliberately kept: a closed-account marker holding your account identifier and nothing else. It carries no personal data and exists so that a sign-in token issued before the deletion cannot be used afterwards. Feedback notes you sent from the app are also kept, no longer linked to your account.
Your sign-in record (your email, password and signed-in sessions) is deleted in the same request, straight after your data. If the sign-in screen still accepts your email and password, or your Google account, after you deleted the account, that last step did not go through: email support@sinter.fit and we remove the sign-in record by hand. Your data is gone either way, and the deleted account cannot be opened again.
What is not ours to delete
Payment records held by Stripe, Apple or Google are kept by them for their own tax and accounting obligations. Ask them directly. Data still on your own device is yours: uninstalling removes it.
If you subscribed through the App Store or Google Play, our subscription service keeps a record of those purchases under your account identifier, and deleting your account does not remove it. To have it removed, email support@sinter.fit and we delete it for you.
Want a copy first? Open You, tap Your data, then Export my data before you delete. Deletion leaves no copy behind for us to send you later.
Questions: support@sinter.fit